Healthcare is Hard:
A Podcast for Insiders

Through intimate one-on-one discussions with senior executives, policy advisors, and other “insiders,” each episode dives deep into the challenges that come with changing how we care for people in a complex healthcare system.

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Meet our host

Keith J. Figlioli

"I started the podcast to share the real, on-the-ground perspectives of the people driving healthcare forward today, and what it actually takes to navigate and improve such a complex industry.”

Featured Episodes

Featured | Episode 95

Ana Kreacic, Partner and Chief Operating Officer, Oliver Wyman Forum & Chief Knowledge Officer, Oliver Wyman

Redesigning Work for the AI Era: Oliver Wyman's Ana Kreacic on Talent, Productivity and Human Judgment

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Featured | Episode 94

Lisa Goldstein, Managing Director, Treasury & Capital Markets, Kaufman Hall

The Capital Behind Care: From Credit Ratings to Strategic Growth

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Featured | Episode 93

Sri Narasimhan, VP, Head of Enterprise Customer Experience, Insights & Innovation, CVS Health

Healthcare's Biggest AI Opportunity Isn't Clinical. It's Consumer. A Conversation with CVS Health

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All Episodes

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Episode 62

Pat Ryan, Chairman and CEO, Press Ganey

Putting Trust at the Center of Healthcare Transformation: Press Ganey CEO, Pat Ryan

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Episode 61

Sukanya Soderland, SVP and Chief Strategy Officer, Blue Cross Blue Shield of Massachusetts

Deciphering the New Normal (Part 4): Blue Cross Blue Shield of Massachusetts’ Chief Strategy Officer, Sukanya Soderland

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Episode 60

Dr. Vishal Agrawal, Chief Strategy and Corporate Development Officer, Humana

Deciphering the New Normal (Part 3): Humana’s Chief Strategy & Corporate Development Officer, Dr. Vishal Agrawal

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Episode 59

Sheri Shapiro, Senior Executive Vice President, Chief Strategy Officer, CommonSpirit

Deciphering the New Normal (Part 2): CommonSpirit’s Chief Strategy Officer, Sheri Shapiro

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Episode 58

Michael Krouse, Chief Strategy and Transformation Officer, OhioHealth

Deciphering The New Normal With OhioHealth’s Chief Strategy and Transformation Officer, Michael Krouse

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Episode 57

Kristine Martin Anderson, COO, Booz Allen Hamilton

Not Just a Side Gig: Government Contracting Takes Commitment, Says Booz Allen Hamilton COO, Kristine Martin Anderson

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Episode 56

Kristen McGovern, Partner, Sirona Strategies

Is AI Policy a Bigger Undertaking Than Meaningful Use? Kristen McGovern Thinks So

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Episode 55

Peter Durlach, Chief Strategy Officer at Nuance Communications, a Microsoft Company

AI Hype vs. Reality: A Conversation With Nuance (Microsoft) CSO, Peter Durlach

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Episode 54

Dr. Rasu Shrestha, Chief Innovation & Commercialization Officer, EVP, Advocate Health

Scaling Up (Part 2). How Dr. Rasu Shrestha is Steering AI & Innovation After the Megamerger that Created Advocate Health

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Episode 53

Michael Chernew, PhD, Leonard D. Schaeffer Professor of Health Care Policy, Department of Health Care Policy, Harvard Medical School; Director, Healthcare Markets and Regulation Lab, Harvard Medical School

Follow the Money: Harvard Professor & MedPAC Chair, Michael Chernew, Illuminates the Causes & Consequences of Healthcare Spending

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Healthcare is Hard:
A Podcast for Insiders

Meet our host

Keith J. Figlioli

Featured Episodes

Redesigning Work for the AI Era: Oliver Wyman's Ana Kreacic on Talent, Productivity and Human Judgment

The Capital Behind Care: From Credit Ratings to Strategic Growth

Healthcare's Biggest AI Opportunity Isn't Clinical. It's Consumer. A Conversation with CVS Health

All Episodes

Putting Trust at the Center of Healthcare Transformation: Press Ganey CEO, Pat Ryan

Deciphering the New Normal (Part 4): Blue Cross Blue Shield of Massachusetts’ Chief Strategy Officer, Sukanya Soderland

Deciphering the New Normal (Part 3): Humana’s Chief Strategy & Corporate Development Officer, Dr. Vishal Agrawal

Deciphering the New Normal (Part 2): CommonSpirit’s Chief Strategy Officer, Sheri Shapiro

Deciphering The New Normal With OhioHealth’s Chief Strategy and Transformation Officer, Michael Krouse

Not Just a Side Gig: Government Contracting Takes Commitment, Says Booz Allen Hamilton COO, Kristine Martin Anderson

Is AI Policy a Bigger Undertaking Than Meaningful Use? Kristen McGovern Thinks So

AI Hype vs. Reality: A Conversation With Nuance (Microsoft) CSO, Peter Durlach

Scaling Up (Part 2). How Dr. Rasu Shrestha is Steering AI & Innovation After the Megamerger that Created Advocate Health

Follow the Money: Harvard Professor & MedPAC Chair, Michael Chernew, Illuminates the Causes & Consequences of Healthcare Spending

Investing in healthcare?

Building in healthcare?

Healthcare is Hard: A Podcast for Insiders

Meet our host

Keith J. Figlioli

Featured Episodes

Redesigning Work for the AI Era: Oliver Wyman's Ana Kreacic on Talent, Productivity and Human Judgment

The Capital Behind Care: From Credit Ratings to Strategic Growth

Healthcare's Biggest AI Opportunity Isn't Clinical. It's Consumer. A Conversation with CVS Health

All Episodes

Putting Trust at the Center of Healthcare Transformation: Press Ganey CEO, Pat Ryan

Deciphering the New Normal (Part 4): Blue Cross Blue Shield of Massachusetts’ Chief Strategy Officer, Sukanya Soderland

Deciphering the New Normal (Part 3): Humana’s Chief Strategy & Corporate Development Officer, Dr. Vishal Agrawal

Deciphering the New Normal (Part 2): CommonSpirit’s Chief Strategy Officer, Sheri Shapiro

Deciphering The New Normal With OhioHealth’s Chief Strategy and Transformation Officer, Michael Krouse

Not Just a Side Gig: Government Contracting Takes Commitment, Says Booz Allen Hamilton COO, Kristine Martin Anderson

Is AI Policy a Bigger Undertaking Than Meaningful Use? Kristen McGovern Thinks So

AI Hype vs. Reality: A Conversation With Nuance (Microsoft) CSO, Peter Durlach

Scaling Up (Part 2). How Dr. Rasu Shrestha is Steering AI & Innovation After the Megamerger that Created Advocate Health

Follow the Money: Harvard Professor & MedPAC Chair, Michael Chernew, Illuminates the Causes & Consequences of Healthcare Spending

Healthcare is Hard:
A Podcast for Insiders